If you’re a Centre Member and you’ve opted to receive email updates from Better you should have received an email inviting you to the next Customer Forum meeting on Wednesday 21 February at 6.30 pm.  The Forum meetings are a  great chance to meet the managers – who genuinely do want to hear your feedback and act on it as far as possible.  For example, the pool hours this winter were adjusted in the light of user feedback to extend opening hours until 2 pm three days a week, a change which has proved popular with swimmers and resulted in good levels of take-up.

Meetings are limited to 15 participants so that everyone has a chance to contribute to the discussion, so if you are interested in attending email charltonlido@gll.org to request a place.